Privacy Policy
Effective Date: 01/08/2025
1. Introduction
Renomate (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This privacy policy explains how we collect, use, and share information about you when you visit our website at renomate.co.uk (the “Site”), use our services, or contact us.
By using our Site and services, you agree to the collection and use of your information in accordance with this policy.
2. Who We Are
- Company Name: Renomate
- Address: 12 Yeomanry Road, Shrewsbury, Shropshire, SY3 1EH
- Email: info@renomate.co.uk
- Contact Number: 01952 928 231
For the purposes of the General Data Protection Regulation (GDPR), we are the “data controller” of the personal data you provide to us.
3. The Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Your name, title, and date of birth.
- Contact Data: Your email address, telephone number, and postal address.
- Project Data: Details about your renovation project, including the type of service you require, budget, and project specifications.
- Technical Data: Your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage Data: Information about how you use our website and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties.
4. How We Collect Your Data
We collect your data in several ways:
- Direct Interactions: You may provide us with your Identity, Contact, and Project Data by filling out forms on our Site, corresponding with us by post, phone, email, or otherwise. This includes data you provide when you:
- Enquire about our services.
- Request a consultation or a quote.
- Subscribe to our newsletter.
- Provide feedback or contact us.
- Automated Technologies: As you interact with our Site, we may automatically collect Technical and Usage Data. We collect this personal data by using cookies and other similar technologies.
- Third Parties: We may receive personal data about you from third parties, such as analytics providers (e.g., Google Analytics).
5. How We Use Your Data
We use your personal data based on a lawful basis, primarily to:
- Provide Our Services: To match you with trusted, local renovation installers and manage your project enquiry. This is necessary for the performance of our contract with you.
- Communicate with You: To respond to your enquiries, provide customer support, and keep you informed about your project. This is necessary for our legitimate interests and to perform our contract.
- Marketing: To send you information about our services and promotions that may be of interest to you. This is based on your consent, which you can withdraw at any time.
- Improve Our Services: To analyze how our Site and services are used to improve our website and business operations. This is necessary for our legitimate interests.
- Comply with Legal Obligations: To meet our legal and regulatory requirements.
6. Who We Share Your Data With
We may share your personal data with the following parties:
- Trusted Installers: We share your Identity, Contact, and Project Data with a maximum of three relevant and approved renovation installers so they can provide you with a quote.
- Service Providers: We may share your data with third-party service providers who help us operate our business, such as IT support, website hosting, and email marketing services.
- Legal & Regulatory Authorities: We may disclose your data where required by law, court order, or governmental request.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We also limit access to your personal data to employees, agents, and other third parties who have a business need to know.
8. Your Legal Rights (Under GDPR)
Under the GDPR, you have the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us at info@renomate.co.uk.
9. Cookies
We use cookies to collect information about your use of our Site. For more information, please see our separate Cookie Policy [or a section within this policy].
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically for any updates.
11. How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us at info@renomate.co.uk. You can also complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.